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Subject: Computer freezing

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Island Mike    Posted 12-29-2018 at 14:31:27 [URL] [DELETE]        [Reply] [Email]  
  • Computer freezing
  • Fairly new HP Pavilion, running fine. Moved some pics from the phone to photos, now photos freezes when trying to do anything in that program.
    Any suggestions?

    Island Mike

    Island Mike    Posted 01-01-2019 at 17:07:42 [URL] [DELETE]        [Reply] [Email]  
  • Update
  • Have had the HP help folks working on it. They think it is a problem with windows 10, and not related to the photo app. On Thursday we will do a complete back up and reload. Stay tuned. Have done all kinds of diagnostic tests.
    This is my small travelling computer, not the main unit sitting on my desk at the Island place.

    Island Mike

    Mower    Posted 12-30-2018 at 13:59:36 [URL] [DELETE]        [Reply] [No Email]  
  • Re: Computer freezing
  • The first suggestion would be to include some basic information such as what program you're using to view the pictures, and which version of Windows you're using. I'll assume you're running Windows 10 and using a built-in Microsoft photo viewer.

    Since you moved pictures from a drive (the phone) and that drive no longer exists when the phone isn't plugged in, chances are whatever program you're using is still trying to reference that drive. If it's an Office or Microsoft product, it will probably be using the OIScatalog.cag file that is in your profile. To fix it, do the following:

    1. Find file OIScatalog.cag that is in your Profile path C:\Users\%YourProfile%\AppData\Local\Microsoft\OIS
    2. Open the OIScatalog.cag file (with notepad) and look for lines that start with 3. Delete any paths that no longer exist

    Hint-For those of you that aren't computer savvy, the MRU path is the Most Recently Used path that Microsoft picture managers use.

    If you prefer not to edit the file, simply delete it. The picture management software will recreate it when it starts up again.

    steveVa    Posted 12-30-2018 at 11:28:36 [URL] [DELETE]        [Reply] [No Email]  
  • Re: Computer freezing
  • If it is freezing then you better warm it up.
    Is your refrigerator running?
    Do you have Sir Walter Raleigh in a can?
    Did you turn it off then back on?
    Shut down and reboot and report back.
    Happy New Year...

    Tyler (MD)    Posted 12-30-2018 at 09:38:54 [URL] [DELETE]        [Reply] [Email]  
  • Re: Computer freezing
  • Assuming you have Windows 10 and are using the photo app, have you tried resetting the Photo app yet? Go to Settings-> Apps-> Apps & Features, scroll down to Photo app and highlight it, then choose Advanced Settings, then Reset.

    Restart PC and check again.


    Island Mike    Posted 12-30-2018 at 14:48:24 [URL] [DELETE]        [Reply] [Email]  
  • Re: Computer freezing
  • Did that.
    Found what you said. There is also a repair link, did that a couple of times, then the reset. Still freezes after a couple of minutes. Another option is uninstall, says I will not lose my documents. Can I assume they mean photos?
    Another option might be HP help.

    Will study what Mower said.

    Island Mike

    Philny    Posted 12-30-2018 at 19:00:19 [URL] [DELETE]        [Reply] [Email]  
  • Re: Computer freezing
  • I donít know a lot about windows 10 as I went to Mac , but you may need a removal tool to completely remove it.

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